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Wealth Management Client Onboarding Transformation Project Manager, Executive Director

Req #: 180002945
Location: New York, NY, US
Job Category: Operations
Job Description:

Wealth Management Client Onboarding – Change and Delivery, Executive Director


J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.


Wealth Management Operations Summary
Wealth Management Operations supports the JPMorgan Private Bank in JP Morgan’s Asset Management line of business. The Private Bank is the world’s premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Global Wealth Management Operations provides end-to-end support for all aspects of the client experience, working closely with client service, fiduciary, product specialty groups, third party vendors and other internal groups


Client Onboarding – Change and Delivery
The Client Onboarding Change and Delivery Team supports the Client Onboarding Operations team, which is centrally in charge of client onboarding responsibilities in coordination with our bankers and business partners across both the Know-Your-Client (KYC) process as well as Account Opening activities.   

The Change and Delivery Executive Director will play an integral part in reshaping and reengineering key operational processes within Asset Management to enhance operational service.   The incumbent will be responsible and accountable for the end to end delivery of initiatives that improve service, enhance controls, and drive efficiency.  The successful candidate will drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.   The incumbent will also be accountable for building and leveraging a network of partners in the Asset Management to drive the overall success of the model.

To be successful, the selected candidate must have a strong background in leadership management disciplines, process design and reengineering, people management and program management (PMO).   The candidate must have a proven track record of effective leadership relative to change management and process re-engineering.

Key Qualities:
  • A strong sense of ownership and responsibility
  • Drives results through leadership, people, communication and influence
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Multi-tasker who can manage multiple streams of work concurrently
  • Willingness to make decisions, while ensuring buy in from stakeholders. Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective

Key Responsibilities: 
  • Process Reengineering - Definition of future state business process to ensure consistency and gain maximum benefit from technology deliveries
  • Define project organization - Outline and resource both the internal and virtual teams required to implement the programs defined above. Work with management to identify and secure the resources required to build out the organization.
  • Full lifecycle program management including: work stream and lifecycle definition, resource management (both virtual and direct), pre- and post-execution and program closure
  • Lead and coordinate working groups, business forums, governance and steering committee meetings
  • Establish and run a regular governance forum across key stakeholders groups
  • Partner with key business and technology representatives in order to drive business requirements, testing and overall delivery
  • Responsible for Issue Management, Escalation and Remediation
  • Partner with global stakeholders to determine strategic direction of the business model
  • Maintain effective communication with stakeholders and business partners with the purpose of informing interested parties on all key milestones, accomplishments, programs, activities and overall successes.
Required Skills/Qualifications:
  • Bachelor’s Degree - Accounting, Finance, or Business preferred
  • 10+ years of experience with Program Management/Business Management/Reengineering
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
  • Proficient with technology and systems and capable of applying knowledge to operations and understanding the overall infrastructure and business implications
  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
  • Drives strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers. Takes the business to the next level.
  • Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
  • Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages 
  • Inspires and motivates others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modeling desired behaviors and outcomes
  • Resource and talent management, aligning the right resources to clients and initiatives and allocating work efficiently.   Acquires and develops talent for the organization and enables others on team to develop strong relationships and follow best practices.
  • Manages performance, aggressively developing skills, capabilities and successors.  Provides real-time feedback to the team and fulfills performance management commitments
  • Builds a sense of community, creating a positive team environment and modeling a global, diverse mindset and inclusive behavior
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