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Corporate Finance - Internal Reporting Client Experience - Analyst

Req #: 180001121
Location: Newark, DE, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Global Financial Information Reporting Solutions (FIRS) was established to define and deliver target end state operating model and technology requirements to strategically source data required for both internal and external reporting, and assist in positioning the firm to better respond to changing regulatory environments and internal demand requests.  As part of Global FIRS, the Internal Reporting Solutions team is responsible for the end-to-end production and change management cycles to support environment readiness, ensure data is fit for purpose, oversee data transformation and enrichment occur in a controlled manner, and provide enhanced reporting & analytics across critical corporate internal reporting platforms. This function has established a center of excellence for platform guardianship and is working with corporate and LOB teams on opportunities for centralization and consolidation to achieve efficiencies of scale and eliminate redundancy across the financial architecture
The FIRS Client Experience (CX) team supports users (clients) of the Firm’s Reporting Solutions, including but not limited to Basel Reporting, Firm-wide Planning and Forecasting, Global Expense Management, Headcount Reporting, Management Information Systems/General Ledger, and Wholesale Client Profitability. The team’s responsibilities include user communication management and direct user support, end-to-end Inquiry and Issue management process across the platform, and access administration. All responsibilities are completed in compliance with and in support of the firm’s control environment.
The Internal Reporting Client Experience Analyst will be responsible for providing best-in-class support to users of the Internal Reporting platform solutions.  Success is dependent upon building strong partnerships and relationships with other FIRS and RFT (Risk & Finance Technology) team members and stakeholders, understanding user requirements/needs, as well as gaining subject matter expertise on the IR solutions. 
Scope will include: 
  • Communication and Support: Build and maintain working relationships with the operations, technology, and projects team members as well as users and key stakeholders.  Keep apprised of activity impacting users and communicate key information in order to support the client experience; prepare and distribute (FIRS Internal Reporting) client communications and user guides regarding production releases, system updates and other key messages.  Create and publish intranet and SharePoint content for the Internal Reporting solutions.
  • Inquiry and Issue Management: Own and oversee the inquiry and issue process on a daily basis which includes triage, escalation, remediation management, documentation, analysis and reporting.  This includes ongoing monitoring, status updates, & metrics reporting throughout the Inquiry/Issue management lifecycle.
  • Access Administration: Support provisioning and removal of access to IR Solutions. Complete processes to support compliance with corporate policies such as the Personal Account Dealing Window and the 90 Day Inactivity.
  • Managing engagement with senior stakeholders including reporting to heads of Finance reporting teams.
  • Facilitation of other internal initiatives throughout the year, such as RCSA Control testing and Action Plan execution.
  • Maintenance and enhancement of procedural documents including operating models and SOPs; identification of potential synergies and opportunities and implementation of improvements.
  • Assistance in the production and review of metrics for scorecards, presentations, and senior manager control meetings
  • Bachelor's degree in Finance, Accounting or similar discipline; advanced degree and/or certifications (e.g. CPA, CISA, PMP, Six Sigma Certification, etc.) a plus
  • 1-3 years professional experience
  • Ability to quickly learn and assimilate business and technical knowledge
  • Influence and negotiation skills
  • Superior verbal and written communication skills; ability to communicate with all levels of management, staff and peers
  • Ability to be flexible, follow tight deadlines, organize and prioritize work in a fast paced environment
  • Very strong qualitative and quantitative analytical skills
  • Must have the ability to work independently in a fast moving environment and excellent teamwork orientation
  • Ability to demonstrate personal initiative, ownership and accountability
  • Highly motivated, results-oriented, client-focused
  • Advanced MS Excel skills required; MS Access, PowerPoint, SharePoint and Visual Basic desired
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