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CIB – Investor Services – Client Service Manager – Saudi Arabia – Associate / Vice President

Req #: 180003882
Location: Riyadh, 01, SA
Job Category: Operations
Job Description:
About CFS Client Service

The Client Service Account Manager acts as a single point of contact and advocate for all of our client’s servicing requirements. The team work in partnership with clients, ensuring agreed service levels are met and future needs understood. Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measureable and proven service performance.'

As a service organization, we strive to be best-in-class in Client-Facing Technology, Simplicity and Standardization, Scale, Stability and Reliability and Location and People Strategy. Clients choose us because we exemplify behaviours that support our core values of Client Relationships, People, Teamwork, Ownership and Flawless Execution.

Team Description
 
The EMEA Client Service team is responsible for regional management of the day to day service across 13 countries and 15 locations and more than 500 clients. The successful candidate will be based in Saudi Arabia and responsible for oversight of services delivered to the MENA based clients. Services commonly utilized by this client base include custody, accounting and investment analytics. The successful candidate will be part of a team spanning MENA.
Key skills and experiences

• Strong client management skills and experience in dealing with partners internally.
• Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.
• Proven experience in delivering on commitment to clients.
• Knowledge of CIB products and exhibit an enthusiasm to develop their knowledge across Custody and Fund Services Products.
• Able to demonstrate Industry/Business Knowledge.
• Able to demonstrate influencing skills.
• Able to demonstrate strategic thinking.
• Able to demonstrate executive management and communication experience/skills.
• Able to demonstrate and give examples of creative problem solving experience.
• Ability to adapt and demonstrate flexibility in a dynamic environment.
• Strategic thinker
• Capability to quickly grasp new products and developing new business requirements
• Demonstrated ability to work collaboratively and develop strong partnerships
 
This role encompasses the performance of regulated activity. The successful candidate will therefore be subject to meeting regulatory requirements in the assessment of fitness, propriety, knowledge and competence (as assessed by the Firm) and (where appropriate) approval by the relevant regulatory authorities to carry out such activities.
 
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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