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CIB Ops -Transaction Processing Manager Associate Delaware

Req #: 180001693
Location: Newark, DE, US
Job Category: Operations
Job Description:


401(k) Operations Transaction Processing Manager Associate
In 401(k) Operations, you will be responsible for the timely and accurate processing of client instructions received from clients, agents, Third Party Administrators, or internal partners.  You will review and manage client instructions within market driven deadlines.  A basic understanding of 401(k) Processes and ERISA regulations is a plus.
You will liaise with internal global custody operations departments for problem resolution and respond to external clients, depositories, and agents as needed.  You will also handle telephone and email inquiries and escalations from clients as well as provide status updates.
The major functions are:
  • Monitoring work queues and cash activity, providing required client engagement for resolution
  • Handling approval of complex processing and servicing of transactions
  • May have direct customer contact    
  • Serving as a Subject Matter Expert for operations team processes and procedures
  • Ensuring all incoming inquiries and subsequent resolution is executed according to established service levels
  • Processing, reconciling, and/or approving all cash movement daily, ensuring all exception management is reported and resolved  
  • Reconciling, researching, and resolving any cash discrepancies, overdrafts, and long balances
  • Ensuring all client, risk, and performance related metrics are provided according to established service levels
  • Ensuring all regulatory and compliance requirements are followed, including maintaining relevant and current procedures, risk items are escalated appropriately, and documents are filed and archived according to corporate policy. 
Teamwork and communication
  • Attend all internal meetings to review issues/ideas or concerns the team may have
  • Provide resource coverage for all colleagues as needed



  • Bachelor degree required
  • 2+ years’ experience working knowledge of financial industry
  • ERISA, pension, payroll tax, and Accounting principles a plus
  • 2+ years customer service skills
  • Proven leadership experience in a deadline driven environment
  • Excellent written and oral communication skills
  • Experience monitoring internal and external market cash deadlines a plus
  • Experience monitoring internal and external security cut-off times a plus
  • Proficient in Microsoft Office products
  • Ability to review and approve specific data elements with strong attention to detail
  • Participate in operations working group and support projects that arise
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