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Corporate Meeting Specialist

Req #: 180003982
Location: Phoenix, AZ, US
Job Category: Admin & Facilities Services
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Global Services (GS) provides services to all JPMC lines of business in the areas of Conference Center, Dining Services (Employee & Client), Meeting & Events, Production Services, Ticket Administration and Travel.  By providing these services in a centralized function, GS is able to support the business initiatives of JPMC in an efficient, professional and best in class service model.  Our primary function is to enhance both the client and employee experience at JPMorgan Chase by providing services for all lines of business globally.
This position is in the conference center
Corporate Meeting Specialist is the single point of contact for the client, managing meetings and events in conference center.  This role is responsible for entering all event details in EMS, engaging event partners as needed, leading planning meetings, pre-cons and post- cons as needed.
Job Description:
  • Meet and greet each client daily, provide personalized high touch customer service
  • Create the desired conference and meeting clients’ needs through active communication, planning, and team leadership
  • Understand the importance of reaching the clients’ expectations
  • Coordinate and communicate client needs prior to the program with operations, audio visual and catering staff
  • Ensure implementation of SOP’s, follow up as necessary
  • Handle day to day challenges clients present while driving towards a solution
  • Ensure maximum utilization of space to achieve yearly utilization goals
  • Maintain a professional, flexible, “can-do” level of service
  • At the finish of an event, ensure that all meeting details have been properly captured in EMS
  • Participate in daily operations meeting as well as weekly review
  • Execute pre conference call/meeting, and post conference call/meeting when applicable
  • Manage space issues, escalate unresolved issues to lead planner, manager
  • Cover reception desk essential functions; answering telephone calls, returning emails promptly
  • Work closely with Central Reservations to ensure proper booking procedures
  • Five plus years’ experience in 5 Star Hotels, Event Planning and Food and Beverage with high touch customer service
  • Ability to follow written and/or verbal instructions
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodations
  • Ability to effectively deal with internal and external clients, some of whom will require high levels of patience, tact and diplomacy
  • Working knowledge of food and beverage, catering services
  • Basic knowledge of audio visual systems
  • Highly organized; ability to handle multiple tasks and apply judgment to prioritize
  • Works well in a team
  • Flexibility to deal with a fast-paced, diverse environment
  • Decision maker, problem solver and works well under pressure
  • Strong Computer Skills, (MS Office), knowledge of EMS bookings
  • Must be willing to work flexible shifts covering conference center hours and locations
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