Must have excellent phone skills with ability to convey and explain the end of lease options and obligations to the customer. Must be able to handle high volume of inbound and outbound dialer calls in a professional manner. Interact with internal and external customers to validate data and document account pertaining to Auto Lease. Must be able to provide customer support and be able to follow the Quality initiatives as outlined by compliance and line of business.
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
We have opportunities for Specialist positions in our Vehicle Remarketing Lease End Consulting Team!
Our team provides exceptional customer service to our customers that are approaching the end of their lease.
We are looking for individuals with a passion for Customer Service with the following skills:
Take ownership of each customer while empathizing and prioritizing customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
Minimum 1 year experience in a customer service/call center environment
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