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Specialist II - Lease End Consulting Rep - Auto Finance - Phoenix, AZ

Req #: 180004753
Location: Phoenix, AZ, US
Job Category: Customer Service
Job Description:
Lease End Consulting Specialist

Must have excellent phone skills with ability to convey and explain the end of lease options and obligations to the customer.  Must be able to handle high volume of inbound and outbound dialer calls in a professional manner.  Interact with internal and external customers to validate data and document account pertaining to Auto Lease.  Must be able to provide customer support and be able to follow the Quality initiatives as outlined by compliance and line of business.


Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. 


We have opportunities for Specialist positions in our Vehicle Remarketing Lease End Consulting Team! 


Our team provides exceptional customer service to our customers that are approaching the end of their lease.


We are looking for individuals with a passion for Customer Service with the following skills:

Customer Focus

         Take ownership of each customer while empathizing and prioritizing customer needs

         Resolve conflicts and manage customer expectations

         Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
  • Problem Solving Skills
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed
Analytical Skills
  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers.  As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.


Minimum 1 year experience in a customer service/call center environment

  • Assertive with excellent communication skills both written and oral
  • Proficient PC skills to include MS Word, Excel, and Outlook
  • Ability to work well under pressure and capable of adapting to changing priorities or workloads
  • Scheduling flexibility
  • Ability to work independently and well organized

Preferred qualifications:

  • Auto lease experience
  • Dialer and Call Center
  • Knowledge of iCAF and Aspect

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