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Marketing Quality & User Acceptance Testing Manager

Req #: 170121901
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:

The Marketing Services Quality Capabilities (QC) organization is an independent quality team that develops test strategies and conducts user acceptance testing of application functionality against requirements to review for accuracy prior to release into market.  In addition, the Quality Capabilities organization conducts production monitoring upon production implementation to validate systems are functioning as expected.   As a Business Systems Manager, you will responsible for a team of testers that will strategically change the bank.

The manager will liaison across multiple stakeholder groups to ensure quality testing of specific Products within the Marketing Roadmap in an agile approach.

The ideal candidate will have an extensive background in operations, testing, controls, process improvement and demonstrated ability to lead while partnering with stakeholder on integrating new strategies, processes and tools.  They must be self-motivated, self-directed and thrive in a fast-paced and high-visibility operations work environment.  The candidate will interact with many stakeholders throughout Marketing Services, the Community & Consumer Banking organization as well as other functional groups such as IT and Risk.

Key Responsibilities

·         Lead efforts to develop best practices, establish technical standards, incorporate efficiency principles, and identify tactical and strategic opportunities

·         Partners with business and technology partners to lead complex and/or highly visible initiatives and provide exceptional support to business partners across the firm

·         Program leadership, focused management and strategic direction for custom and /or complex deliverables that require special implementation or operational considerations

·         Provide thought leadership and input into the strategic solutions for initiatives

·         Develop system and application road maps required to support evolving business and operating models

·         Collaborate with IT teams to design and implement new solutions, maximize operating efficiency and reduce cost.

·         Demonstrate a strong talent mindset: maintaining, recruiting, selecting, training, coaching and motivating staff

·         Be a culture keeper and cultivate an inclusive environment


  • Bachelors Degree
  • 5-7 years of experience in quality, operations and testing processes required
  • Prior experience as a manager, preferred
  • Proven experience in implementing processes, methodologies, and establishing a high-productive testing team
  • Thorough knowledge of SDLC and testing methodologies to support Agile and Waterfall
  • Experience in demand planning
  • Ability to simultaneously lead multiple initiatives with business or technical scope of varying size and complexity
  • Project/strategic planning and business background with understanding of assigned areas of responsibility
  • Strong communications and ability to communicate effectively at all levels within the organization
  • Ability to learn rapidly, and to structure problem solving approaches efficiently
  • Critical thinker with strong problem-solving skills, negotiating and analytical skills.
  • Ability to summarize facts, variables, alternatives, and potential outcomes to assist decisions-making.
  • Ability to drive & implement change
  • Ability to make autonomous decisions regarding departmental goals and consults management for decisions that have broad impacts to their specific functional area

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