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Commercial Card Client Experience - Director Digital Experience

Req #: 180003707
Location: Chicago, IL, US
Job Category: Project Management
Job Description:
The Director Digital Experience for Commercial Card Client Experience will lead the strategic direction, alignment of initiatives and cross-functional teams to help achieve the Commercial Card client experience and growth agenda.  The position plays an important role in defining and delivering the future state digital experience across Commercial Card products and platforms.
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  • Responsibilities:
    • Within the client experience organization, lead the development of the digital strategy and roadmap, including identifying new capabilities and coordinating execution of key projects to drive key business metrics.
    • Develop digital strategies that enable the business to become more competitive, achieve specific business goals, grow the customer base, improve the customer experience and/or operate more efficiently.  Align these strategies across products, platforms, and line of business.
    • Partner with business, product owners and line of business channels to develop compelling customer experiences and capabilities, with a key focus on mobile solutions.
    • Partner with business, IT and digital leaders to develop, prioritize and schedule delivery of specific projects that align with the agreed upon strategy and business plans.
    • Coordinate execution of key projects across functions, domains, channels and enablers to ensure desired outcomes.
    • Develop and execute digital performance reporting to include key metrics, trends, insights, marketplace developments and technology developments.
    • Leverage firm-wide capabilities for integration and opportunities to further enable the Commercial Card digital experience.
  • Qualifications:
    • Digital expertise – subject matter expert on mobile and online technology, software development processes, customer experience strategy, Chase systems and external innovations
    • Card-related business experience – significant experience in financial services, Chase business practices and the competitive landscape
    • Product management – experience in building and maintaining compelling value propositions, roadmap planning, managing performance against business metrics, project management, and program management
    • People management – experience managing and influencing people directly, indirectly and cross-functionally
    • 10 years of experience in financial services, digital/technology, product development and/or strategy consulting
    • Proven ability to innovate, lead and execute at multiple levels of management
    • Experience building strong relationships with internal and external clients, facilitating successful achievement of goals
    • Ability to create and achieve a desired future state vision through influence on group and individual goals, reinforcements and systems
    • Excellent written and oral communication skills
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