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Auto Finance Documentation & Funding - Team Leader

Req #: 180000232
Location: Taguig City, 00, PH
Job Category: Operations
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.


It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.


JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.


Information about JPMorgan Chase & Co. is available at


Department Summary


The Auto Finance Documentation and Funding team processes documentations for customer Auto loans, which includes phone interactions with auto dealerships & other support functions within Chase Auto Finance.


The Documentation & Funding Team Manager will have the responsibility of managing a team of 12 - 15 analysts. Some of the responsibilities will include:





As a Team Manager, the selected candidate:


  • Responsible for leading a team of Doc Analysts and ensuring service level and Quality standards are met.

  • Managing and/or participating in various process improvements and re-engineering initiatives.

  • Resolve problems that affect the quality of service or efficiency.

  • Do manager exception processing, queue management, and QC audits.

  • Develop and maintain a high performing team, fostering a culture of enthusiasm, low attrition rate, and employee satisfaction.

  • Take escalated calls.

  • Lead/participate in managing daily strategies to meet SLA goals.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran


  • Must have background in a back office environment

  • Knowledge and experience in usage of DOS based systems is a plus

  • Experience with US Auto Industry is preferred

  • High energy and strong leadership abilities.

  • Strong organizational & proven time management skills.

  • Outstanding communications skills, both written and oral.

  • Ability to work closely with others to achieve functional goals.

  • Excellent coaching and mentoring skills.

  • Strong analytical and problem solving skills.

  • Able to work in any shift including weekends.

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