Apply Now    

Team Leader - Collections

Req #: 170110265
Location: Mumbai, MH, IN
Job Category: Customer Service
Job Description:
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V”
Roles & Responsibilities:
·         Provide regular coaching & leadership & supervise the day-to-day functions of the group
·         Leverage expertise and build collaborative relationships
·         Discuss and improve on Training and Learning opportunities
·         Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
·         Provide timely direction on strategic changes within the business and help align the focus of resources to the same
·         Leverage on the expertise of teams within the site and other sites to improve overall performance
·         Model the organization's core values, operating principles, and philosophies - Walk the Talk
·         Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
·         Strong orientation towards Customer Experience
·         Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
·         Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
·         Manage projects as assigned within defined metrics and timelines
·         Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
·         Look for improving performance through coaching, development, training, projects and creative use of available resources
·         Ensure adherence to schedule
·         Continually raise the standard of quality in the work of self and others
·         Create an environment of high energy and enthusiasm
·         Responsible for management of Engagement, Attrition and ESAT for the team
·         Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
·         Resolve employee concerns with urgency & accuracy
·         Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation
·         Engage in effective Career Development activities like effective career coaching and counseling
Essential Skills & Experience:
  • Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
  • Strong analytical bend of mind with good logical reasoning abilities
  • Strong interpersonal skills at both verbal and written communication
  • Demonstrated ability to contribute significantly in strategic business partnerships
  • Demonstrated abilities in process migrations and sustaining high performance standards
  • Strong decision making ability
  • Strong customer focus
  • Strong concepts of leadership competencies, displays ownership, accountability and proactive ness
  • Possess' strong problem solving, time management, analytical and organizational skills
  • Keen business acumen with focus on customers
  • Knowledge and working of Credit Bureaus would be an added advantage
  • Previous experience in Card Services and Collections would be an added advantage

JPMorgan Chase is an equal opportunity and affirmative action employer M/F/D/V

Apply Now    
Link for schema

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.