The CEO of Chase is driving a transformation of the business. She has set up a Transformation Management Office (TMO) that will be responsible for the strategic direction, governance and execution of the strategy behind the creation of the Bank of the Future (CB 2.0). The Business Insights team is a critical component of the TMO. It will be highly visible and a core part of this transformation effort, working with the CEOs, senior business leaders and strategy pillar leaders to define project architecture, translating aspirations into initiatives and projects, and to align on the overall strategic direction of CB 2.0 as it evolves going forward. The Business Insights team will ensure all CB 2.0 projects and pilot initiatives are seamlessly integrated so that Chase delivers a consistent end-to-end experience for its customers and employees. This is a critical time in the consumer banking industry, as it is undergoing rapid change sparked by the advent of the digital revolution and the quickly evolving demands of consumers. Given the scale of Chase (we have a relationship with one out of every two households in the United States), the change we will be driving will have a significant impact on the industry and the lives of many Americans. We are looking for team players with a drive to make an impact and an entrepreneurial spirit to help launch this important effort. Success will be measured in improved customer experience, employee experience, and business efficiency.
The objectives of this team are to:
This role will be primarily responsible for helping ensure the delivery of one of the three CB 2.0 strategic priorities. They will work extensively with the the senior executive, helping them lead each strategic pillar and initiative related to the strategic priority. Senior relationship management and communication skills are critical. The person that fills this role must have strong leadership experience and skills and the ability to (i) identify and scope areas of opportunity, (ii) define the optimal project and analytical approach, and (iii) lead a portfolio of initiatives cutting across the organization. The candidate should have a history of helping drive both strategic and tactical improvement initiatives and (preferably) prior experience in a strategy consulting environment.
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search.
Current employees sign in here.
You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.
During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.