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Content Editor

Req #: 180000626
Location: San Francisco, CA, US
Job Category: Marketing/Communications
Job Description:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We’re invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.

Our digital channels support more than 32 million active customers. Nine million customers interact with us daily, making Chase the most visited banking portal in the U.S. Within Consumer and Community Banking, we’re responsible for setting and executing strategies that align with business objectives and drive digital innovation, helping us to establish the best digital banking customer experience in the industry.

The Digital Customer Experience’s Mobile tribe is responsible for enhancing the mobile and tablet experiences for our current and prospective Chase customers.

We’re looking for a top-notch editorial strategist with:

  • At least five years of experience planning content strategies for responsive sites.
  • At least 10 years of experience writing and editing customer-facing content for the digital space.
  • Experience in banking and financial topics (preferred but not required).
  • Experience working in an Agile development environment is a plus.
  • Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts, and line-of-business owners. 
  • Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation, and usage.  A firm understanding of the Associated Press style guide is a plus.
  • Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising, or other communications-related field.
  • Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects. 
  • Experience adhering to documented standards for copy, obtaining feedback and approvals from clients, and revising documents according to that feedback. Must be able to produce copy that's consistent with Chase's voice and tone.
  • Experience enforcing best practices and processes from the start of the project life cycle to the project’s official launch.

Candidates should provide at least three recent web writing samples (online portfolios are preferred) and may be asked to complete a written test after the first interview.

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