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CAO & Technology Training - Analyst Training Program Manager

Req #: 180005879_1
Location: Jersey City, NJ, US
Job Category: Human Resources
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
The CAO & Technology Training team provides training solutions for the Chief Administrative Office and Global Technology, including CIB, Asset Management and Commercial Banking. This role will work on exciting global projects that reach across all lines of business in the firm and deliver on strategic business needs with a major focus on learning for technology, operations and corporate analyst development programs.
As the Analyst Training Program Manager you will have responsibility for:
  • Business strategy - assist in defining overall analyst training delivery strategy and 3 year plan, including priorities, roadmap, financial planning, implementation strategy, etc.
  • Implementation support and delivery of global training events for a varying degree of resources within the larger JPMorgan Chase organization
  • Communication management – develop regular business review documents, presentations for senior audiences, content for Town Hall/Team Meetings, and communication plan for stakeholder engagement
  • Management reporting – oversee ongoing reporting of key issues and projects as well as quality, service, efficiency, risk and other metrics
  • Program and project management – lead/coordinate Training programs and projects
  • Developing excellent working relationships with the regions’ entire team – Analyst Program Managers and Program Coordinators, Learning Partners, Region Heads, Business Managers, and other governance teams
Fundamental Characteristics:
  • A strong sense of ownership and responsibility
  • Drives results through leadership, people, communication and influence
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Multi-tasker who can manage multiple streams of work concurrently with an appropriate sense of urgency
  • Willingness to make decisions, while ensuring buy in from stakeholders.
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Commercial mindset, business & financial acumen
  • 10+ years professional experience, including 5+ years of program management or project management with proficiency in:  (1) Demand Planning and Management; (2) Project Task Estimation; (3) Risk Management; (4) Issue Management; (5) Adherence to Standard Project Lifecycle; (6) Budget / Financial Management including Business Case completion; (7) Evaluation of impact to Total Cost of Ownership for large complex programs with multiple simultaneous and interrelated projects
  • This role requires travel of up to 25% (especially during the months of July-October).
  • Demonstrated ability to manage multiple, strategic client relationships at the executive level as well as the individual contributor level
  • Experience in influencing or leading teams in multiple locations (globally)
  • Proven ability to communicate clearly and confidently; able to influence internal and external stakeholders
  • Strong analytical, prioritization and organizational skills with capacity to think laterally and convey an understanding of the big picture
  • Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
  • Builds a sense of community, creating a positive team environment and modeling a global, diverse mindset and inclusive behavior
  • Strong proficiency in MS Office suite
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