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CB - Brazil Client On Boarding - Associate , based in Sao Paulo

Req #: 180006192
Location: São Paulo, SP, BR
Job Category: Operations
Job Description:
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
Commercial Banking Client On-boarding (CBCO) is responsible for driving and coordinating all aspects of client on-boarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfillment of AML/KYC requirements.  
Core Responsibilities:
  • Single point of contact that provides overall ownership of the client experience and satisfaction during the international onboarding process
  • Responsible for  the prioritization of new Local Due Diligence requests  and manages a portfolio of non-complex clients
  • Manages single jurisdiction account opening and/or non-complex incremental requests
  • Responsible for informational (translation requests/doc purchasing) adhoc  inquiries
  • Effectively manage client and partner relationships & expectations
  • Demonstrated understanding of AML/KYC and Implementation process
  • Identify and escalate risk & issues and drive to closure
  • Establish clear expectations and understanding of timelines and client responsibility versus IOL.
  • Ability to develop an implementation plan and execute the deliverables
  • Demonstrate creative problem solving and solid decision making
  • Proactive identification, escalation and ownership of risk controls
  • Provide subject matter expertise for international regulatory requirements, products, documentation and services
  • Own and drive transparency, escalation, and resolution of issues for non-complex openings
  • Manage all onboarding activities through heavy phone work with external clients and internal business partners for non-complex onboarding
  •   3 Years or more relevant business experience, including client facing or business support roles
  • Ability to soundly execute quantitative and qualitative analysis and draw salient conclusions
  • Strong organizational skills both personally and across working team to meet deadlines in a fast paced environment
  • Strong interactive personal skills and ability to influence others for positive results
  • Excellent written and verbal communication ability, especially via phone or e-mail channels
  • Adaptable to a changing, dynamic work environment
  • Excellent verbal and written communication ability in English and Portuguese, especially via phone or e-mail channels
  • Proven ability to successfully manage conflict
Preferred Qualifications: 
  • BA/BS Degree
  • Experience with Brazil Know Your Customer/regulatory requirements
  • Global Cash Management experience
  • Strong client focus and the ability to partner with various internal groups and client coverage
  • Independent, self-motivated with an ability to adapt and be flexible in a team environment

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