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VP, Digital Risk Authentication Product Manager

Req #: 180004812_1
Location: Columbus, OH, US
Job Category: Digital
Job Description:

VP, Digital Risk & Authentication Product Manager

Digital

 

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

 

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

The Position:

Chase is seeking a highly effective and organized VP, Digital Risk & Authentication Product Manager to play a broad and important role within the new Digital Account Opening (DAO) team. In this role, the candidate will help drive Chase’s evolving online, mobile, and in-branch experience with specific focus on creating a unified solution and approach across various products by serving as the primary liaison from Digital Originations with our key partners in Consumer Risk, Digital Risk, Digital Authentication, KYC and Digital Controls so that customers can shop, apply, and set up their products and services easily from the convenience of wherever they are and however they choose. This specific role will be the business knowledge expert across the DAO platform, including Consumer Banking, Business Banking, Digital Wealth Management and more. This specific role will collaborate with other business units as well as other several cross-functional support groups to develop a unified, comprehensive risk, authentication, underwriting and KYC for DAO from a business and risk management perspective. In addition, this role will be responsible to help build out a strategy in conjunction with key risk partners to further improve the DAO underwriting/identification process making use developing technologies in the market place (e.g. facial recognition, etc).

 The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. Comprehensive understanding of key areas including, but not limited to risk, customer identification, underwriting, KYC is required.

He or she must quickly ramp-up on existing work and quickly develop an ever-evolving roadmap to drive business objectives forward as well as keep Chase on the leading edge of the rapidly changing digital landscape. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.

 

Candidates should have excellent written and oral communication skills, a strong sense of purpose and urgency in delivering a successful product, technically knowledgeable to translate into business requirements, strong interpersonal skills, as well as a passion for digital financial services. The successful candidate will be a strategic thinker, a respected strong voice, and a go-getter who organically looks at processes and problems with a sleeves rolled-up mentality to collaboratively solve them.

Responsibilities

  • Serve as digital business product manager of all DAO enterprise-wide functional areas, including Risk, Authentication, etc.
  • Work with internal Consumer and Platform DAO team as well as other LOB teams to review, lead, manage, and create a holistic approach to related matters across the DAO platform
  • Ascertain gaps and inefficiencies in current process and align with LOBs to develop single unified approach in working with partners in Risk, Authentication, Underwriting, etc.
  • Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships
  • Be the knowledge expert on behalf of the broader DAO team for functional areas
  • Lead research and strategy of next gen technologies within Risk and Authentication as it applies to DAO and along with partners

Skill Requirements:

 

  • 8+ years of relevant Risk/Authentication related work as well as record of personal leadership;
  • Digital work experience preferred
  • Strong experience working heavily with cross-functional partners on a daily basis and leveraging those relationships for excellent work product;
  • Expertise in defining and building out strategies and implementing them;
  • Passionate and vocal, balanced with a willingness to learn and collaborate;
  • Experience with bringing together cross functional teams and leading successful execution;
  • Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions;
  • Structured thinker, effective communicator with excellent written communication skills;
  • Familiarity with the business services and offerings associated with Chase;
  • Ability to influence people at all levels across a broad variety of job functions;
  • Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;
  • Commitment and self-motivation suitable to a start-up team;
  • Demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.

 

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