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Business Systems Analyst

Req #: 180007890
Location: Wilmington, DE, US
Job Category: Technology
Job Description:
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
Consumer & Community Banking consists of the following lines of business:
  • Consumer Banking serves 23 million households at 5,613 branches in 23 states, 20,513 ATMs, online, via mobile and by phone.
  • Mortgage Banking serves customers primarily through the branches, as well as by telephone and online. Services 7 million mortgage loans with combined balances of $1 trillion and offers purchase and refinance solutions to first-time and experienced home buyers.
  • Chase Card Services is the No.1 credit card issuer in the United States (based on outstanding), with $126 billion in average loans and 66 million credit cards in circulation.
  • Chase Wealth Management consists of two distinct but integrated businesses, Chase Private Client and Chase Investments. More than 3,000 advisors oversee $208 billion in investment assets in more than 2,461 branches.
  • Business Banking serves businesses with annual revenue up to $20 million in 23 states.
  • Auto Finance provides auto loans and leases to consumers through a national network of automotive dealers and on behalf of our manufacturer clients. 
  • Chase Commerce Solutions is a global leader in payment processing, partnering with merchants to enable them to accept multiple secure, easy-to-use payment methods such as credit and debit cards, gift cards, international payments and electronic check processing.
Across our CCB lines of business we are proud of the following leadership positions:
  • #1 ATM network
  • #1 SBA lender
  • #1 credit card issuer in the U.S.
  • #1 U.S. co-brand credit card issuer
  • #1 global Visa issuer   
  • #1 wholly-owned merchant acquirer
  • #2 branch network
  • #2 in mortgage originations
  • #3 in deposit market share
  • #2 in mortgage servicing
  • #3 non-captive auto lender in terms of new/used vehicles sold at franchised dealers
Job Description:
As a Business Analyst within Chase Card Services Technology, you will serve as liaison between IT and business end-users. Work with the business to analyze business requirements and review/produce specifications for any new/change to technology applications. Work with the Technical Analyst and development team to ensure that they understand the specifications. Work with training team to document system scenarios and identify roles impacted and helps develop a change management/training plan. Conduct business process modeling and generate applicable scenarios for the technology functionality testing team.

Key Responsibilities:
  • You will be responsible to identify, assess, and document functional requirements and/or user stories, recommending business priorities, and advising business and IT stakeholders on options, risks, and costs pertaining to IT initiatives.
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible.
  • Analyze impact of proposed solution across the business, develop use cases or stories to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews.
  • Assist in the Quality Assurance process to ensure that requirements documentation can be easily translated into test plans, and ensure that the proper testing plans have been completed.
  • Facilitate implementation of new functionality through training sessions, demos, and the development of appropriate documentation.
  • Provide relevant test scenarios for the testing team.
  • Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations
  • May be a member of an Agile execution team or provide analysis and design support across multiple agile execution teams
  • May support product backlog content and prioritization for one or more agile execution teams
Basic Qualifications :
  • Bachelor's degree or 2+ years analytical work experience
  • Minimum 5+ years’ work experience in Information Technology
  • Experience/understanding of business modeling concepts, business systems development and analysis
Preferred Skills :
  • Awareness of the business and IT strategy
  • Basic understanding of the company's business practices and familiarity with the company's products and services
  • Self-starter with excellent analytical, problem-solving and communication (written and verbal) skills, to include solid experience in writing functional and technical specifications
  • Proven ability to lead discussions, facilitate cross-functional design sessions, and clearly present ideas, concepts and solutions to business stakeholders
  • Experience writing test scenarios
  • Credit Card Line of Business experience a plus
  • Experience working in an Agile IT environment
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