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CIB Ops - Fixed Income Sales Support - Associate- New York

Req #: 180001604
Location: New York, NY, US
Job Category: Operations
Job Description:
Role Description

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.


The role involves working as part of JPMorgan's Fixed Income Cash Middle Office Team; acting as the primary contacts to provide dedicated support to the Sales Desk and clients trading Fixed Income Securities. Clients include large Asset Managers, Pension Funds, Insurance Companies and Hedge Funds.


This function is critical to the business and is a significant control in highlighting trade errors immediately after trade execution and/or prior to settlement. The role involves liaising with multiple groups including, Clients, Front Office, Legal, Compliance, Business Management, Credit & Reference Data. It requires somebody with an exceptional attention to detail, highly energetic, excellent communication skills and who has the ability to prioritize and think creatively to resolve issues quickly for clients.


Main Duties

  • Participate in the day to day operations of liaising with client and/or salesperson to establish trade allocations, ensuring the Firm’s risk is properly captured in our internal systems and escalating any issues to Sales and Trading. Also to ensure that the regulatory framework in place is effective and properly applied to all relevant trading activity
  • Serve as liaison across the team to collate, track and facilitate resolution of trending client issues
  • Extensive interaction with Clients, Front Office, Compliance, Business Management, Legal, Credit & Reference Data as well as various Operations and Technology teams to resolve issues
  • Design and perform User Acceptance Tests for implementation changes
  • Understanding risks associated with the trade flow, ensuring appropriate controls are implemented, highlighting areas for improvement and making the necessary suggestions/input to get these controls in place
  • Provide subject matter expertise for new system & process specifications
  • Continuously seek feedback on opportunities for improvement, and provide feedback to FO staff where their own processes should be improved
  • Act as a point of escalation for all Front Office queries, where required
  • Identify opportunities to improve the quality of service delivered to clients & implement procedures to improve the client experience
  • Identify opportunities to improve the product workflows as well as champion the Business needs for system implementation and enhancement projects
  • Qualifications and Skills

    • Working knowledge of Fixed Income Cash products
    • Excellent interpersonal skills in communicating with diverse groups internally and with clients
    • Ability to work well under pressure is essential
    • Partnership skills are essential as candidate will be working with other members of the Team, Technology and Management, to ensure goals are achieved and issues are addressed in a timely manner
    • A flexible, proactive attitude towards work is required as individual must be responsive to clients (internal and external), with the ability to multi-task and prioritize workload
    • Flexibility on working hours:  Client / Market coverage frequently necessitates early morning or evening work.
    • Aptitude in Microsoft Office applications:  Excel, Word, Access and PowerPoint
    • Strong analytical and problem solving skills
    • Good understanding of internal controls and proven history of being a change agent
    • Experience in cross-training other colleagues.
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