Digital Analytics: Data Analyst
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank’s web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships.
This Data Analyst role will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank. Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls.
As a Data Analyst, you will work as a member of a cross-functional team to improve the online and mobile experience for our customers. You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms. You’ll have a passion for data visualization and deep analytical understanding.
3 - 5 years relevant experience analyzing online and mobile customer experiences
Structured thinker with passion for analyzing results and digging deeper
Hands on experience with behavioral and transactional analytics tools and techniques
Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards
Experience with SAS, SQL required
Experience with Tableau and/or Adobe Data Workbench preferred
Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
An understanding of social media trends and changes in the digital products/services space
Demonstrated ability to define business KPIs and establish measurement frameworks
Ability and desire to work in a start-up paced environment and culture
Good to have Hadoop and Hive experience.
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