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CIB Operations - ETF Operations Manager - Associate

Req #: 180008710
Location: Dublin, L, IE
Job Category: Operations
Job Description:

JPMorgan offers a market-leading, comprehensive suite of services to help clients launch and service ETFs.  Our integrated offering includes global custody, fund accounting and administration, transfer agency, and basket settlement services to help clients mitigate risk, enhance returns, and increase efficiency.  We leverage global, firm-wide resources to provide assistance in launching new and innovative fund structures while engaging our clients through a consultative process.  


The role:


The role in  EMEA ETF operations  is to contribute to the successful operational go live of the EMEA business..  The ideal candidate is an energetic self-motivator, with knowledge of the ETF Services who can help to deliver market leading ETF products that enhance client satisfaction, support sustainable business growth and deliver positive shareholder value add (SVA).

You will work with other Custody and Fund Services teams, clients, internal business partners, external vendors and industry forums to support our clients and their business growth.

 In this role, your responsibilities will include: 

  • Participation in operational build out of EMEA ETF servicing
  • Work closely with Product development and Technology to ensure successful development and implementation of new products and product enhancements
  • Managing the settlement of Primary and Secondary Market ETF order and trading activity
  • Building relationships with J.P. Morgan’s Global ETF Clients, Authorized Participants and Internal Service Partners
  • Research and resolve client inquiries regarding trade and settlement activities in a timely manner.
  • Work through settlement discrepancies with brokers in EMEA and across the world


  • ETF Servicing experience    
  • Third level qualification
  • Strong independent contributor who is comfortable working in a self-directed mode on multiple assignments
  • Vocal in challenging business as usual operating models and recommending innovative product improvements
  • Excellent analytical skills
  • Ability to devise creative solutions in response to client requests and strategic product goals
  • Ability to map proposed product solutions against a diverse and complex technology and operations platform
  • A strong team player and an ability to work in teams distributed across the globe, ability to influence across multi teams
  • Current and practical knowledge of the Custody business specifically on Exchange Traded Funds
  • Ability to manage relationships with external vendors
  • Ability to move initiatives forward in a cross-functional and matrixed operations organizational model

JPMorgan Chase & Co offers an exceptional benefits programme and a highly competitive compensation package. 

JPMorgan Chase & Co is an Equal Opportunity Employer.

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