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Business Analyst

Req #: 180002304
Location: Wilmington, DE, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.

Seeking a talented and passionate Business Analyst to work as part of our Agile team.  The Business Analyst will participate in and drive, analyze and evaluate requirements for Mortgage and VLS web services, Originations services and any other future initiatives and system / process enhancements for these platforms in a fast-paced deadline oriented environment. Also work as a Scrum Master running iterations.


·         Define initial conceptual design and requirements associated with our Mortgage, VLS and Originations Initiatives, within the Chase standard project management/business analysis lifecycle.

·         Participate in data mapping and data quality initiatives to make our platforms more efficient and accurate.

·         Identify, assess, and document business requirements, functional specifications and Impact Matrix documents for any new or changes to existing applications, recommending business priorities, providing technical expertise, and advising business on options, risks, and costs versus benefits of various solutions.

·         Produce project scope documents for assigned conversions and  initiatives, partnering with Technology on detailed project requirements for BB initiatives and conversions, complex data analysis, data mapping (for requirements and clean-up Initiatives)  and other project documentation.

·         Understand how the Business Banking operates across segments and platforms as well as our current volumes (e.g. transaction/clients/segments)

·         Identify, assess changes to project and provide input on impacts to project, testing, implementation, and risk.

·         Partner with the development team and the QA team to ensure that they understand the requirements and have sufficient test conditions.

·         Assist concept sponsors in the creation and management of initiative project charters and business cases. Provide input to the development of formal business cases on a project by project or phase by phase approach

·         Represent our team through participating in meetings.

·         Build effective relationships within the business and across CCB and JPMC functional teams.

·         Work with technology teams and business end-users (Client Service Managers, Product Managers, Regional Business Managers, etc.) as appropriate to meet the objectives and deadlines at hand.

·         Analyze impacts of proposed solutions on technology platforms

·         Develop use cases to explain / demonstrate business requirements / specifications to IT team

·         Define data quality plans to address data quality issues; work with business partners to build business understanding of data issues

·         Conduct ad hoc data analysis to support strategic business initiatives and systems conversions

·         Help analyze impact of proposed solution across CCB

Job Qualifications –
  • Bachelor's degree in Business, Finance, or Systems related discipline or equivalent work/training preferred
  • Minimum of 5 years in Business Analysis or Project Management Experience
  • Experience as Scrum Master to run the Agile team and daily scrum rituals
  • Strong Experience with Mortgage, VLS, Originations applications is preferred
  • Experience in Consumer or Business Banking is a plus
  • Financial Services industry experience is preferred
  • Understanding of project management methodology and experience with large, complex projects
  • Expertise in business analysis, analytical and problem solving skills
  • Work under minimum direction and use independent judgment in decision-making
  • Ability to work with cross-functional teams and interact with all levels
  • Strong verbal and written communications skills
  • Ability to drive and document business and technology requirements
  • Ability to listen effectively and credibly present ideas
  • Results orientated, willingness to commit to delivery and take charge
  • Ability to be flexible, meet tight deadlines, organize and prioritize work
  • Strong analytical skills, ability to break down complex problems and projects into manageable pieces
  • Understanding of web service-based frameworks, Behavior Driven Development, and working in Agile Workshop environment
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