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Commercial Card - Vendor Relationship Mgr Sr - Chicago, IL, Phoenix, AZ, New York, NY

Req #: 180008484
Location: Chicago, IL, US
Job Category: Product Management
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Commercial Card provides payment solutions to businesses, governments and other institutions for commercial expenditures, including business supplies, maintenance, repair, operational expenses and travel. Our solutions and best practices offer the control, reporting, reconciliation and financial benefits organizations need to streamline payment processes and help turn accounts payable departments into profit centers. Our online management applications provide clients with the ability to establish spending limits, create authorizations and workflows, streamline reporting and enforce buying policies throughout an organization.
In the role of Supplier Experience Campaign Manager, you will be responsible for developing, leading and delivering strategies to drive supplier adoption for clients on the Commercial Card Single-Use Account and B2B Card products. 
You will partner closely with the Commercial Card Sales and Relationship Management Team and their clients to ensure effective design and flawless execution of supplier enablement strategy.  This key role will drive growth and profitability of a multi-billion dollar Commercial Card portfolio comprised of Enterprise and Middle Market client base.
Design, development and execution of vendor/supplier campaigns, consisting of the following activities:
  • Supplier enablement strategy planning: Understanding client business objectives and requirements, and consulting with the client on recommended/best practice paths to achieve goals.
  • Campaign strategy development
    • Identification and assessment of targeted vendors and segments by synthesizing sophisticated analytics with self-directed research and qualitative information provided by field partners and client.
    • Strategies and tactics aimed at increasing supplier adoption to card, including early payment offers and other incentives and incorporating best practices
  • Recruitment strategy development and execution oversight, via collaboration with Supplier Experience Recruitment and Supplier Support teams. 
    • Development of supplier communication collateral
    • Program goal driven recruitment strategy development
    • Reporting, monitoring and analyzing campaign progress to assess campaign effectiveness, and ongoing campaign strategy calibration to deliver campaign goals
Continuous improvement and campaign strategy evolution:
  • Leverage and share lessons learned during campaigns to champion best practices and holistic campaign strategy improvements
  • Incorporate new campaign processes tied to Product development and Product strategy, and provide input and recommendations on campaign process refinement in the spirit of a continuous improvement environment



  • Bachelor’s degree required
  • 10+ years of professional experience
  • 3+  years of experience in credit card industry, financial services or merchant services
  • 3+ years of experience with customer management (internal and external)
  • Background in procurement or payments sector across a range of industries and company size preferred
  • Ability to handle multiple campaigns and assignments simultaneously and meet deadlines
  • Demonstrated success in developing consultative relationships with clients and partners
  • High EQ – demonstrates sensitivity and awareness, with sound interpersonal skills
  • Proactive communication skills and strong verbal and written communication
  • Ability to present and communicate effectively and confidently
  • Excellent analytical, creative solution and problem solving skills
  • High degree of motivation and strong work ethic
  • Ability to prioritize and self-direct
  • Can quickly adapt, and resolve escalating complex issues in a fast-paced, matrix environment
  • Power user of MS Office Suite – specifically: Excel, Word, and PowerPoint
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