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CIB Operations (Derivatives Ops) - Ops Desktop Visualisation Program Manager - Bournemouth - Vice President

Req #: 180006342
Location: Bournemouth, ENG, UK
Job Category: Operations
Job Description:
Program Manager – CIB Derivatives Operations
Vice President

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Department Description

Derivative Operations provide operational processing, control and risk mitigation functions for the Markets and Investor Services businesses globally within the CIB. The strategic projects function is focused on large scale change initiatives to address industry, client and business requirements globally as they impact our business.  The group provides a unique mix of project skills and product experience that are not tied to a specific business enabling it to provide a consistent, high-quality and responsive approach to the way we manage and execute change.
The successful candidate will join a team delivering Ops Desktop which aims to create a post trade service that unifies business processes to deliver the right outcomes for our clients and the firm and a great experience for our employees. The role will be focused on the needs of the Derivatives Operations users & clients, and will work closely with other Operations groups and partner groups to design and deliver solutions that are scalable across CIB.
The candidate will be responsible for evolving strategy, for analysing processes to identify improvement opportunities, to work closely across Operations, Product, Technology and UX teams to co-design solutions and agree priorities, to program manage initiatives to ensure successful execution, and to provide ongoing transparency through governance & communication with key stakeholders and the broader community.
Bournemouth.  Over 4,000 employees work at the Bournemouth Corporate Center. We take immense pride in our work and in helping our community. We’re proud to leverage the local workforce and engage closely with local schools and charities. Our campus is set in 13 acres of grounds and includes on-site Tennis Courts and easy access to local sports facilities. We have good transport links including our commuter bus service. The site is currently benefitting from massive investment, redeveloping the office space into a High Performance Workspace and adding exciting new offerings to our communal spaces. We have 2 restaurants on site offering a wide range of healthy options. The staff are able to join in a wide range of groups from yoga to language classes, to groups supporting the diverse range of cultures represented here.
Key roles and responsibilities:
  • Responsible for program managing the Visualisation work stream. The aim is to determine the interfaces for Derivatives Operations employees and their clients that help them execute & manage their work real time, to help them learn & improve processes, and to enable them to plan for the future & begin to predict outcomes.
  • Emphasis on the user & client experience and a need to measure current processes and subsequent improvements to processes in order to realise business value
  • Ensure full consideration of user behaviour when defining strategy & solutions, and incorporate the need for training, communication & marketing
  • Aim to realise business value incrementally with careful selection of pilot groups and processes that can then lead to rapid scaling & adoption of new capabilities
  • Manage a close relationship with Operations, Product, UX Design & Technology, overseeing the collation and translation of user journeys into capabilities & technological specifications
  • Manage and track program of work to successfully meet project milestones
  • Measure and evaluate any project concerns and work to alleviate in a timely manner
  • Feedback project highlights, risks and issues to senior managers via clear and concise communications
  • Stakeholder management, acting as a key point of contact for all key Senior Stakeholders across global LOB’s
  • Governance – establish and run regular governance forum across key stakeholders groups in partnership with the Ops Desktop teams. 
  • Partner with key business and technology representatives in order to drive business requirements, testing and overall delivery.
  • Leadership - Assume a key leadership role within the Ops Desktop programme team. Build & develop relationships, within and across functions.
Skills Required / To Be Developed
  • Proven track record of timely delivery against business goals
  • Able to articulate a vision in a compelling manner and to define strategy
  • Capacity to think laterally and understand the big picture
  • Self-motivated, enthusiastic with a great appetite to learn
  • Excellent relationship-building and people management skills
  • Strong communicator both verbally and written with proven ability to present to, engage and influence a senior audience
  • Ability to demonstrate strong leadership skills and initiate change
  • Pro-active in problem solving and developing solutions
  • Ability to analyse data and produce insights that identify key issues and trends
  • Ability to work under pressure and prioritise work to deadlines
  • Confident decision making skills with the ability to articulate supporting rationale
  • Programme Management – prior experience of large scale front-to-back, full lifecycle project & programme management
  • Ability to organize, prioritize and manage multiple streams of work at any given time
  • Strong attention to detail and recognised for having sound judgement
    This role is a rare and outstanding opportunity within JPMorgan and will offer the candidate the opportunity to join a newly formed high profile team and take a leadership role within the strategic projects group.
    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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