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Application Support Analyst

Req #: 170123582
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:
The position entails the following responsibilities:
  • Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Rates applications.
  • Work with Application Development (AD) teams to implement fixes and improve stability.
  • Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and   capacity management.
  • Help monitor and improve monitoring of the application suite and proactively fix potential issues.
  • Translate production issues into technical defects and work on defect management.
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
  • Engage with project teams through the project life, more towards go-live to ensure successful delivery.
Technical skills, knowledge and experience:
  • 3+ years’ experience in production support.
  • Good analytical and problem solving skills.
  • Experience in supporting trading applications will be considered as an edge.
  • Working knowledge of Object Oriented Programing is a mandate. Experience in Small Talk, Python, etc. preferred.
  • Working knowledge of UNIX (experience with Linux preferred)
  • Working knowledge of SQL and stored procedures.
  • Strong software and business systems design, architecture, analysis, development and support skills preferred.
General skills/competencies:
  • Excellent interpersonal relationship / teamwork skills.
  • Excellent communication skills (verbal and written) in English, providing clear problem descriptions and resolutions.
  • Proven complex problem solving/management skills and a strong eye for detail.
  • Proactive individual showing eagerness to learn and a strong sense of ownership.
  • Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations.
  • Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management.
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