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VP, Digital Testing Strategy Manager

Req #: 180008616
Location: New York, NY, US
Job Category: Product Management
Job Description:

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.

 

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

 

The Position:

Chase is seeking a highly effective and innovative VP, Digital Testing Strategy Manager to build out the strategy for successful end-to-end testing of Chase’s Digital Account Opening (DAO) experience. In this role, the candidate will partner closely with Digital’s Central UAT team to define and own the testing strategy.  This broader platform team will be responsible for delivering Chase’s evolving online and mobile experience so that customers can shop, apply, and set up their products and services easily from the convenience of wherever they are and however they choose. Initially, the focus will be on the consumer business but also partner with other business groups in order to ensure a consistent Chase experience. Collaboration with other business and engineering product owners, as well as other cross-functional support groups will be required to clear testing strategy for the platform.

 

The ideal candidate understands the broader digital financial services landscape and is able to identify and prioritize testing needs bring to the life the evolution of the digital account opening experience. Comprehensive understanding of user testing and its specific role as the end-to-end platform owner is critical. He or she must quickly ramp-up on existing work and quickly develop an ever-evolving roadmap to drive business objectives forward as well as keep Chase on the leading edge of the rapidly changing digital landscape. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.

Responsibilities

  • Serve as digital testing contact of a functional area within the digital account opening experience
  • Partner with Central Digital UAT team to develop testing strategy
  • Partner with DAO product owners and line of business partners to accurately prioritize testing needs
  • Collaborate with the broader internal team to ensure a seamless and consistent digital account opening experience
  • Analyze features, epics and user stories to understand project impacts and determine how they can be tested and validated
  • Identify ongoing testing gaps, optimizations and future opportunities needed for effective evolution of digital account opening
  • Create dashboards to monitor and track testing progress
  • Research system issues and involve key players (requesters/development) to resolve disputes on resolutions
  • Participation in technology release validations, where applicable
  • Participate in story grooming sessions and provide UAT sign-off, where applicable

Skill Requirements:

  • Bachelor’s degree in Business or related field
  • 8+ years of experience in Quality Assurance, Program or Project Management capacity in IT or Business environment; Consumer banking/credit card experience is preferred, but not required.
  • Extensive experience establishing and managing program/project test strategies and key milestones
  • Experience with Agile and waterfall software development methodologies
  • Excellent verbal and written communication skills as well as effective meeting facilitation and presentation skills
  • Strong organizational and multitasking skills
  • Analyze features, epics and user stories to understand project impacts and determine how they can be tested and validated
  • Knowledge of Application Lifecycle Management (ALM) and JIRA tools preferred
  • Ability to work with cross-functional teams and interact with all levels of management
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Creative individuals with the ability to quickly adapt to changing business and operating environment
  • Demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.
  • Position will require some weekend work, specifically Sunday to support releases
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