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HR Service Delivery Employee Customer Service Specialist

Req #: 180008065
Location: Newark, DE, US
Job Category: Human Resources
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global recruiting, training, talent and development, career management, diversity, compensation, benefits, employee relations, technology, finance and HR service delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.


Global Human Resources Service Delivery (HRSD) is a best-in-class, global HR Service Delivery organization of over 800 people, servicing the entire global population of JPMC, currently totaling over 260,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, accessHR, Workforce Analytics (Surveys) and On/Off boarding employees. HRSD supports the firm in achieving its strategic priorities by leveraging the firm’s core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.


As a Global HR Contact Center Specialist you will deliver a superior employee experience across various HR services. This includes but is not limited to payroll, policies, regulations, employee benefits and annual employee certifications. You will be required to adhere to established processes and guidelines in support of current and former employees as well as potential new hires. As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.

Essential Responsibilities:

  • Perform inbound/outbound phone activities in support of HR functions and employee inquiries
  • Review/respond to employee requests according to established processes, policies, company guidelines and regulations

  • Complete HR related transactions/activities adhering to company policy and guidelines

  • Process assigned work activities timely and accurately




Minimum of one to three years of Customer Service experience is preferred. 


Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST


(Must be able to work overtime and weekends as needed)


The successful candidate will:

  • Customer service-oriented
  • Ability to multi-task in a fast paced environment and meet deadlines
  • Ability to work under pressure and handle high volumes
  • Have strong verbal and written communication skills
  • Demonstrate active listening and probing skills
  • Posses strong analytical and math skills
  • Strong interpersonal skills
  • Ability to identify and resolve issues
  • Be a self-starter
  • Possess strong organizational skills with attention to detail
  • Ability to troubleshoot effectively
  • Comfortable with and able to quickly adapt to change
  • Proficiency with MS Word, Excel and internet navigation (Taleo, Profile and/or PeopleSoft is desired)

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