JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global recruiting, training, talent and development, career management, diversity, compensation, benefits, employee relations, technology, finance and HR service delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.
As a Global HR Contact Center Specialist you will deliver a superior employee experience across various HR services. This includes but is not limited to payroll, policies, regulations, employee benefits and annual employee certifications. You will be required to adhere to established processes and guidelines in support of current and former employees as well as potential new hires. As part of your daily duties you will interact with employees at various levels related to a range of topics and/or issues (complex, sensitive, routine, etc.) requiring attention to detail and accuracy of work while maintaining a high quality standard and ensuring data integrity.
Review/respond to employee requests according to established processes, policies, company guidelines and regulations
Complete HR related transactions/activities adhering to company policy and guidelines
Process assigned work activities timely and accurately
Minimum of one to three years of Customer Service experience is preferred.
Must be available to work flexible hours Monday through Friday from 8:00 am EST to 8:30 pm EST
(Must be able to work overtime and weekends as needed)
The successful candidate will:
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