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Operations Division Leader- Centralized Control Team

Req #: 180007089
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
The Centralized Control Division Leader for Fraud Prevention within Retail Financial Services (RFS) is a critical leadership role for our Operations team. You will be responsible for the day to day operations and control reporting for Fraud Prevention teams, and will have accountability and responsibility for achieving service levels and operational business objectives.   
  • Direct reports include 3-5 Team Managers in our Fraud Client Services and Centralized Control Team areas
  • Oversee the control support functions within the Fraud Prevention organization
  • Oversee multiple production support functions including secondary review of fraud-related account decisioning, Funds Verification, Account Funds in Suspense, Loss Mitigation Review, and Pending Account Re-opens to mitigate risk and losses associated with fraudulent account activities
  • Oversee and maintain the Retail Fraud Prevention Quality program
  • Serve as a liaison with other Chase business partners in resolution of fraud-related account activities such as Chase corporate attorneys, Global Security & Investigations, Consumer Risk Management, and Branch Administration
  • Assist in operational oversight that consists of as many as 100 team members
  • Assist in oversight of day to day coordination of internal operation activities, including management reporting, data production, and loss prevention
  • Review and recommend new methods and procedures to ensure daily operations are more efficient and effective 
  • Handle exception items, resolve complex issues, and assist with departmental projects
  • Review and recommend system modifications to ensure compliance with regulatory requirements, process efficiency and loss mitigation
  • Coach, counsel and develop direct and indirect employees
  • Identify and convey potential problem areas. Resolve complex problems, coordinate and oversee projects and is accountable for budget management
  • Ensure assigned area is adequately staffed and all personnel are appropriately trained and developed
  • Use working  knowledge of audit, risk, and operational management concepts and the ability to understand and interpret the impact of policy and procedural changes
  • Responsible for loss prevention targets up to $50 million annually
  • 3-5 years of demonstrated leadership experience to include direct team management and coaching of large groups
  • Prefer experience managing exempt Team Managers or Supervisors
  • Prefer 3-5 years in fraud / loss prevention or other risk functions.
  • Experience in financial services industry for a large to mid-size institution, preferred
  • Demonstrated problem-solving skills
  • Proven track record of loss mitigation and process improvement preferred
  • Experience in Project Management
  • Strong written and verbal communication skills.
  • Bachelor's degree or equivalent work experience
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