Apply Now    

Commercial Bank - Client Service Representative - Loan Resolution Department (Fort Worth, TX)

Req #: 180009471
Location: Fort Worth, TX, US
Job Category: Customer Service
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

 

Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

 

As a Client Service Representative, your responsibilities would include:

  • Collect loan payments on Commercial Term Lending mortgage loans that are up to 60 days past due with loan balances up to $20 million in compliance with basic FDCPA standards.
  • Determine reason for delinquency, take and follow up on promises to pay with the goal to cure delinquency in a professional and positive manner before the loan reaches 60 days past due.
  • Answer incoming calls from CTL clients and document system (Strategy, Call Type Database, Marketing Lead system).
  • Provide positive and professional service with emphasis on one call resolution where possible while maintaining average handle time expectations.
  • Negotiate and document formal payment plans.
  • Clearly and accurately explain all aspects of loan documents, loan histories, payoffs, and prepayment premiums.
  • Accept and submit payments over the phone through PayConnexion.
  • Complete tickets to obtain in-depth information and research required from appropriate support departments.
  • Assist in contacting borrowers on delinquent taxes.
  • Assist on inbound calls regarding financials for commercial portfolio.
  • Assist Customer Care department on inbound calls as needed.
  • Perform additional duties as requested by Manager or Lead.
  • Assist with Special Projects with needed.
  • Generate leads for new loans from incoming calls, take marketing leads and complete lead tracker, encourage callers to sign up for AutoPay (automatic payment draft).

Qualifications:
  • 3-4 years mortgage collections experience (commercial preferred)
  • 2-3 years call center experience in mortgage loan environment 
  • Excellent customer service skills with clear and positive telephone manner
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office Suite and able to quickly acclimate to proprietary systems
  • Ability to work independently with minimal level of supervision and as part of a team
  • Set priorities, establish, and meet strict deadlines
  • Flexibility to adapt quickly to changing priorities
  • Self-starter who works well in a fast –paced environment with multiple active deliverables
  • Good time management skills
  • High School Diploma or equivalent required (some college preferred)
  • Ability to work 10:00am – 7:00pm Monday – Friday

Apply Now    
Link for schema

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.