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Card Services - VP, Marketing Analytics Manager - Lending Engagement and Strategy

Req #: 180008360
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
 
Consumer and Small Business offers a broad array of credit cards to meet the needs of individual consumers and small businesses. Our portfolio includes Chase-branded credit cards - Sapphire, Freedom, Ink and Slate as well as co-branded credit cards offered in partnership with well-known brands and organizations, including AARP, Amazon, Disney, Marriott, Southwest Airlines, United Airlines, and many others in the United States and Canada.
 
This dynamic position within the Lending Engagement and Strategy team will focus on translating customer data into insights that drive key lending strategies.  The individual will have the unique and challenging opportunity to influence critical initiatives, including credit line increases, balance transfers, and promotional financing, in order to grow customer engagement across all credit card portfolios in Chase Card Services.  Because the candidate will work closely with the Risk organization to ensure our actions are fiscally responsible, strong candidates for this role likely have experience in credit risk and are interested in becoming more involved in business strategy. 
 
Key Responsibilities
  • Synthesize large volumes of data into actionable insights to influence business strategies
  • Segment customers based on internal and external attributes to clearly identify opportunities for growth, drive targeting strategies and measure overall portfolio performance
  • Collaborate with partners on marketing and risk teams team to understand credit risk across key customer segments align lending treatments to drive profitable growth
  • Forecast P&L impacts of various marketing initiatives 
  • Measure campaign performance and effectively communicate results and recommendations to senior leadership
 
  • Bachelor's degree in a business, finance, economics, engineering, or mathematics; MBA preferred
  • 7-10 years of related experience within marketing, finance or risk analysis;  credit risk experience strongly preferred
  • Experience evaluating complex mathematical/statistical risk models preferred
  • Proficiency writing code to query data
  • Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)
  • Understanding of the key drivers within the credit card P&L
  • Proficiency in critical thinking and problem solving
  • Strong verbal and written communication skills
  • Ability to develop strong working relationships with cross-functional teams
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