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Application Support

Req #: 180009193
Location: Mumbai, MH, IN
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.

 

About this Role

We are seeking an Associate level candidate for a role within the Sales and Client Management PM (Part of Markets Execution production management).   The Markets Execution platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan’s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, multi-product trading and extensive post-trade capabilities.   Additionally, Markets Execution includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond.

 

Key responsibilities

  •  Supporting applications which are hosted on the JP Morgan Market (JPMM) platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Determine and directly own support for a number of other (non-JPMM) critical applications utilized by Sales
  • Resolve day-to-day issues impacting the Applications stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities
  • Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users
  • Work closely with the Markets Execution development team to understand issues, drive resolutions and stability of the applications evolving the support to meet these needs.
  • Create and drive real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.
  • Identify and partner with development staff to eliminate single points of failure in the environment

Skills

·         Knowledge of Apache, Tomcat, Load Balancer and deployment

·         Linux, Shell Script, Autosys

·         Monitoring, Log Analysis, Automation, Infrastructure & Network knowledge

·         Knowledge of Oracle and PL/Sql

·         Trouble shooting and problem solving

·          Nice to have experience supporting Cloud based applications

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