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Asset Management - SOP Utility - Operations Analyst

Req #: 170086110
Location: Bangalore East, KA, IN
Job Category: Asset Management
Job Description:

J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Operations Analyst - SOP Utility

·         The role of technical writer is to ensure that standard operating procedures across the department are updated with changes, maintained with version history / audit trail and can be retrieved from a tool / centralized location for a wide array of Asset & Wealth Management Operations business functions.
·         The core functions of job include: change control, line of business procedure documentation, forms, job aids & announcements
·         The Technical Writer is responsible for producing high-quality, easily readable procedures adhering to an established style guide. The role requires project management coordination and participation in various Operations and support functions within the line of business to create, modify and/or archive procedure topics and announcements.  The role will also have oversight, administration and maintenance of Asset & wealth management operations SharePoint sites. 
·         Assess, identify and recommend business policy and procedures impacted by regulatory and line of business changes  
·         Manages technical writing projects by utilizing standard Change Management tools
·         Reviews business requirements to identify gaps and differences that impact policies and procedures 
·         Design and implement content solutions in partnership with project and subject matter experts
·         Monitors technology enhancements to ensure all approved requirements when a policy and procedure update is required in scheduled system releases
·         Prepares communications in partnership with project teams or subject matter experts 
·         Contributes to continuous improvement of Change Management by proactively supporting knowledge sharing within the team and across partner areas and Identifies opportunities to improve and lead assigned improvement initiatives
·         Leads teams of project resources and/or process area subject matter experts from start through completion of technical writing assignments
·         Manages day-to-day individual workload and pipeline of procedure and communication requests. Monitors milestones and critical dates to identify potential jeopardy of schedule, identify and mitigate risk
·         Proactively supports implementation and resolution of production incidents by preparing temporary work around procedures during releases until long term solution is implemented
·         Build effective business partnerships with Asset Management operations key stakeholders
·         Provides content to Training Department for program materials and job aids and may assist with delivery of content to learners
·         Timely deliver of policy and procedure content to support closure of internal/external audit requests and Risk and Control Self Assessments   


  • Previous experience writing, staging and publishing policies and procedures to SharePoint and/or online guide application required
  • Information Mapping and SharePoint administration experience preferred
  • Must have excellent MS Word skills and strong Excel and PowerPoint skills 
  • Familiarity with Operational Risk and Controls
  • Ability to work independently with little supervision, effectively raise issues for awareness by summarizing business impact, assess options, and deliver proposed solutions
  • Exceptional technical writing skills and excellent verbal communication skills
  • Detailed oriented, ability to collaborate with peers and business partners  
  • Prior presentation/training skills and project management experience helpful
  • Must take ownership for delegated tasks and handle multiple projects at one time
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