This position is a senior architecture leadership role in the CCB Operations Architecture team, accountable for design and architecture decisions for active technology initiatives across Consumer & Community Banking Operations. The role interacts directly with the business leadership team to set direction, provide early IT guidance, organize IT resources against strategic plans and provide clear communications that outline progress against IT strategies. The role reports directly to the Chief Architect, and is accountable for IT delivery of technology strategies and for the progress implementing those strategies. The successful candidates works directly with Chief Technology Officers, their Development Managers and leadership of Call Center Operations to define practical IT roadmaps and project solutions that meet standards and strategies laid out globally (JPMC-wide), across consumer products (CCB-wide) and specific to CCB Operations.
In addition, this leader provides guidance to associate and staff architects, and is responsible for the creation and communication of senior level communications.
Key responsibilities include:
Work directly with senior business executives to define the technical approach for Fraud Operations and Centralized Transaction Operations (CTO) activity
Define solutions to optimize straight through processing, and eliminate the queue and manual handling
Refactor the architecture and IT assets so that Fraud Operations, and Centralized Transaction Operations (money movement, tax reporting, legal and compliance operations) can be modified and released with minimal impedance from cross impacts
Define the sequencing that integrates Fraud and CTO solutions with enterprise strategies for Cloud Migration and Microservices
Lead project architecture decision making for the investments that deliver the Fraud and Centralized Transaction Operations business objectives.
Work with a number of constituencies to ensure that the architecture supports the required business functionality, including senior business managers, senior IT management, application development management, developers and outside vendors and business function owners
Communicate a strategic direction to all levels of management and technical personnel and gain buy-in
Consult on the new technologies required to enhance the Fraud and CTO environment such as Machine Learning and Robotic Process Automation
Define technology direction, in the form of standards and principles, for area of expertise based on analysis, industry standards and previous experiences.
Advise senior business and IT managers in a consultative manner and be recognized as an expert in technology and functional areas
Become a source of counsel and expertise with IT stakeholders such as Infrastructure (cloud, servers, operating systems, DB management systems); networking (routers, traffic management, directors, etc.); security groups (firewalls, server lockdown, host interaction, etc), IT Risk Management
Participate in the leadership of enterprise-wide information systems activities and processes
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