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Chase Merchant Services-Head of Payment Network Office

Req #: 170123828_1
Location: Plano, TX, US
Job Category: Operations
Job Description:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to



Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Commerce Solutions is the world’s leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding. Commerce Solutions is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.   


The Role:

The Head of the Payment Network Office has overall responsibility for all JPMC relationships with the payment brands.  This includes credit and debit card issuing (Visa and MasterCard) and merchant acquiring (e.g., Visa, MasterCard, American Express, Discover, China Union Pay, regional PIN debit networks).  This is a global role that covers our existing businesses in the United States, Canada, and Europe as well as our planned expansion into international markets.  The ability to work in a global, highly matrixed organization will be an important aspect of the role.  The successful candidate will build strong working relationships both key internal stakeholders including various leadership team members in the credit card issuing business, the consumer bank (focused on debit and ATM), merchant acquiring, and, when relevant, treasury services. 


Managing our relationship with Visa will be a critical element of this role.  The Head of the Payment Network Office leader will need to closely manage all of our interactions with Visa, including: monitoring the “balance of trade” between Visa, JPMC, and our merchants; closely overseeing the financial impact of Visa actions (e.g., VPP deals, networks fee changes); and assessing the strategic implications of new Visa rules and mandates.  The Head of the Payment Network Office will also need to lead the strategic direction on our overall network strategy (in partnership with our payments strategy team), including presentations to senior JPMC leaders including the Operating Committee.

In addition to being a member of the Merchant Services Leadership Team, the Head of the Payment Network Office will be responsible managing the planning and execution of the quarterly “Payment Brand Initiatives” (PBI) for Merchant Services.  This involves assessing the various requirements from the networks and then closely managing the IT development and implementation and the communication to merchants of these changes.  This leader will need to work closely with our Presidents and RMs to help advocate for our merchants needs and influence the payment brands to drive the best outcomes for our merchants. The Payment Network Office is also responsible for helping address Merchant and RM questions about payment brand rules and the impact of the changes to these rules.


This position works closely and collaboratively with the broader Merchant Services leadership team, including those leading Product, CAO, Operations, Technology and all other enablement functions including Chase’s shared services such as HR, Controls, Compliance, Risk and Legal.


This position reports to the CEO, Merchant Services, and represents a significant leadership opportunity within the Chase organization


This position reports to the CEO, Merchant Services, and represents a significant leadership opportunity within the Chase organizationThis person is fully accountable to the CEO of card issuing and CEO of retail bank to ensure to ensure the issuing business priorities are incorporated and addressed in our firm wide relationships with Visa and MasterCard.


Experience Requirements:

  • Proven experience managing large, complex relationships with high profile external partners
  • 12+ years general management and leadership experience in the payments industry. 
  • Proven experience working closely with payment brands is greatly preferred
  • Track record of success managing geographically dispersed team
  • Experience managing and negotiating complex agreements with service vendors
  • Experience building high performing teams. Proven ability to attract, retain, motivate and develop employees
  • Motivate and lead large groups of employees to deliver exceptional levels of customer service while deepening relationships
  • Successful experience in a regulated industry
  • End-to-End mindset for problem solving (Business Development, Operations, Marketing, Sales, Partner)
  •  As a leader within Merchant Services, the individual must be comfortable with autonomous decision-making, accountability in a highly matrixed environment, and leading by example
  •         The executive is expected to act with a sense of urgency, maintain clear focus on priorities and direct efforts in such a way as to meet or exceed set goals and objectives

  •       Exceptional leadership skills including vision, creativity, presence, and credibility that translate into a collaborative and flexible leadership style, with a strong service mentality

  •       Ability to set and manage accountabilities and expectations at all levels - team members, peers, business partners and key stakeholders and executive management across the CCB leadership

  •       Identify, obtain and analyze critical business needs to challenge the status quo through innovative and deliberate thought leadership

  •       Undergraduate degree required, advanced degree preferred

Skill Requirements:

  • Strong general management and leadership skills, including demonstrated success leading a large organization through significant change to achieve results
  • Ability to lead and manage diverse teams in multiple geographic regions
  • Strong interpersonal and communication skills, ability to work across functions as well as with outside parties to ensure project alignment and timely implementation
  • Ability to build strong relationships and influence internal and external stakeholders and build trust-based relationships
  • Strong strategic thinking and creative problem solving skills with ability to translate strategy into tactical plans
  • Strong aptitude for technical concepts and ideas
  • Ability to work well within deadlines
  • Executive presence and presentation skills
  • Strong written and oral communication skills
  • Skilled facilitator and strong relationship builder
  • High achievement orientation with ability to lead and motivate others around results
  • Adept at developing senior level talent
  • Proven track record of managing a robust risk and control environment, leveraging risk and control partners along with strong processes and policies, across borders & within a highly matrixed organization
  • Exhibits a sense of urgency for goal achievement, and commitment to delivering exceptional service
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