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Vice President, Marketing and Communications Manager

Req #: 180005456
Location: Wilmington, DE, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at 


The Communications Vice President is responsible for developing and executing an employee and department marketing and engagement strategy for the Chief Information Officer  of Card Technology. The role will require partnering with stakeholders in communications and technology across the firm to develop a strong communications strategy and execution plan that supports the goals and objectives of the Card Technology Organization.   


Major Functions/Responsibilities


                    Develop and execute a communications and marketing strategy that is aligned to CCB Technology’s and Card Business key priorities and objectives

                    Create executive messages, talking points, presentations, etc., for internal Chase audiences in the proper voice and tone reflecting the CIO’s and Department personal style

                    Develop and direct internal communication initiatives—including town halls, site visits, leader and manager communications, employee messages, newsletters, videos, intranet, and all other internal-facing communications

                    Work closely with the Head of CCB Tech and Business Communications and others on the team to deliver a consistent brand and messaging strategy through high-impact, innovative and engaging programs, channels and initiatives

                    Provide counsel and communications thought leadership to CIO and respective leadership teams  

                    Encourage a two-way communication culture by engaging employees in direct dialogue and mobilizing managers with message tool kits and templates to ensure an effective communication flow through the organization

                    Analyze metrics and employee feedback on an ongoing basis, taking action where appropriate to drive usage and enhance content and channel effectiveness

                    Evaluate practices by other lines of business and adopt best practices




·         Minimum 8 years experience in a communications and/or marketing role

·         Consultative approach with the ability to interact, influence and communicate effectively with all levels of the organization

·         Versatility in executing various writing styles, voices and tones to convey the executives’ and departments individual style and personality

·         Must understand the complexity of speaking to multiple audiences with differing interests

·         Excellent verbal and written communication skills, with demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications and marketing plans

·         Organized project manager and multi-tasker, comfortable in a deadline-driven, fast-paced environment.  Proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines  

·         Consultative approach with the ability to interact, influence and communicate effectively with all levels of the organization

·         High degree of professionalism and flexibility.  Must be able to demonstrate speed and adaptability, especially with writing and editing on the fly. Must be able to get up to speed quickly on the business and its priorities

·         Ability to challenge the status quo and look for ways to continually improve

·         Expert and proven experience with latest marketing and communications mediums and tools ie:  Sharepoint,  Preze, PowerPoint, Video,  Microsoft Word, Excel , Graphics

·         Strong time management and project management skills; must be organized and detail-oriented

·         BA/BS degree in Communications, Marketing, Journalism or related degree is preferred


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