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Business Intelligence Tableau Cognos Reporting Applications Support Lead

Req #: 180011766
Location: Westerville, OH, US
Job Category: Technology
Job Description:

In this role you will be a member of Data Management Production Support team under Production Management Organization –Data Management organization is responsible for all production platforms supporting and operating the CCB Data Eco System for all CCB LOBs that includes managing the Integrated Consumer Data Warehouse (ICDW) including more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and Hadoop/Big Data Technologies.

 
Responsibilities:
 

In this role , you will be responsible for leading team (technically and/or hierarchically) supporting Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream. The role also involves engaging and partnering with Applications Development teams, and various platform owners such as Teradata, ETL, Business Intelligence, etc. and also interfacing with executive and Senior Management with Root Cause Analysis (RCA) and remediation actions. The group has implementations in various facets of Big Data Technologies involving technology stack of Hadoop, Java , ETL Tools with Hadoop implementation , Data Wrangling tools and BI reporting with Hadoop frameworks.


Responsibilities:
 

In this role , you will be responsible for leading team (technically and/or hierarchically) supporting Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream. The role also involves engaging and partnering with Applications Development teams, and various platform owners such as Teradata, ETL, Business Intelligence, etc. and also interfacing with executive and Senior Management with Root Cause Analysis (RCA) and remediation actions. The group has implementations in various facets of Big Data Technologies involving technology stack of Hadoop, Java , ETL Tools with Hadoop implementation , Data Wrangling tools and BI reporting with Hadoop frameworks.

 
Responsibilities
  • As a member of BI platform support team you’ll be responsible for platform availability, maintenance and monitoring Tableau platforms.
  • Develop and implement BI platform support best practices.
  • Support the design, development, delivery and management of BI platform solutions
  • Conduct change impact analyses, assess change readiness, and identify key stakeholders
  • Identify and prepare risk mitigation actions and plans
  • Provide consulting and coaching to project teams regarding BI platform processes, tools and activities
  • Communicate effectively and efficiently with business line staff and App dev teams.
  • Lead by example through demonstration of high performance in the areas of customer service, collaboration, team work, reliability, productivity, and execution
  • Coordination of platform maintenance, including change and release management (planned and emergency deployments, configuration and patching).
  • Participation in Resiliency testing. Regular and systematic testing of application redundancy and failover.
  • Real-time system monitoring (custom and off-the-shelf tools).  Engineer and implement custom monitoring solutions if needed.
  • Participation of Run books development.
  • Knowledge transfer to the on-shore and off-shore teams
  • Work with BI teams from other divisions supporting different layers of the platform stack.
  • Support off hours on rotational basis.
  • End-to-end Incident and Problem resolution for responsible LOBs.
  • Responsible to ensure that the applications met their required service level
  • Responsible to support process improvements to continuously improve the stability and performance of the platform
  • Identify system bottlenecks and opportunities for process improvements
  • Perform in-depth research and identify sources of production issues.
  •  Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Coordinate and work with the global production support team

 
Experience required
  • BS/BA Degree in Computer Science or related field
  • 7-10 plus  years of professional experience in IT
  • 3 plus  years  of Tableau administration experience. Most recent experience must be Business Intelligence focused
  • Strong communication skills, with prior experience in requirements gathering and working with SMEs and Stakeholders at various leadership levels.
  • Excellent performance tuning and trouble shooting skills
  • Strong grasp of business analytics tools like Cognos, Qlikview and Business objects
  • Familiar with Hadoop security knowledge and permissions schemes
  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  • Experience working in cross-functional, multi-location teams
  • Excellent analytical and problem-solving skills
  • Strong technical documentation skills.
  • Strong organizational skills.
  • Ability to multi-task /change focus quickly.
  • Must be a team player.
  • Understanding of risk and governance functions for BI platform
Desired Skills
  • Strong experience in BI tools with a considerable experience in setup of Tableau environments and Tableau report development.
  • Proven experience in PowerShell scripting to extend Tableau Capabilities
  • Demonstrable experience in Dashboards, KPI, Scorecards, mobile, Operational and Business Intelligence reporting
  • Experience performing root cause analysis and problem management from multiple layers of the application stack




Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.


When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.


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