In this role you will be a member of
Data Management Production Support team under Production Management
Organization –Data Management organization is responsible for all production
platforms supporting and operating the CCB Data Eco System for all CCB LOBs
that includes managing the Integrated Consumer Data Warehouse (ICDW) including
more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and
Hadoop/Big Data Technologies.
In this role , you will be responsible for
leading team (technically and/or hierarchically) supporting Incident and
Problem resolution for aligned LOBs, providing end-to-end resolution to ensure
completion of all jobs within defined objectives. Troubleshoot production
issues and coordinate with other teams to remediate and implement to production
in order to minimize impact to customers and/or downstream. The role also
involves engaging and partnering with Applications Development teams, and
various platform owners such as Teradata, ETL, Business Intelligence, etc. and
also interfacing with executive and Senior Management with Root Cause Analysis
(RCA) and remediation actions. The group has implementations in various facets
of Big Data Technologies involving technology stack of Hadoop, Java , ETL Tools
with Hadoop implementation , Data Wrangling tools and BI reporting with Hadoop
maintenance and support of CCB Data Ecosystem Hadoop implementations.
- Coordination of
platform maintenance, including change and release management (planned and
emergency deployments, configuration and patching).
- Participation in
Resiliency testing. Regular and systematic testing of application redundancy
- Real-time system
monitoring (custom and off-the-shelf tools). Engineer and implement
custom monitoring solutions if needed.
- Participation of
Run books development.
- Knowledge transfer
to the on-shore and off-shore teams
- Work with big data
teams from other divisions supporting different layers of the platform
- Support off hours
on rotational basis.
Incident and Problem resolution for responsible LOBs.
- Responsible to
ensure that the applications met their required service level
- Responsible to
support process improvements to continuously improve the stability and
performance of the platform
- Identify system
bottlenecks and opportunities for process improvements
- Perform in-depth
research and identify sources of production issues.
perform root cause analysis of issues and report the outcome to business
community and Management.
- Develop / utilize
core support tools and processes to perform work while improving day-to-day
practices for support team members with the goal of delivering service
improvements to the business.
- Coordinate and
work with the global production support team
- BS/BA Degree in
Computer Science or related field
- 7-10 plus
years of professional experience in IT
- 3 plus years of Tableau administration experience. Most recent experience must
be Business Intelligence focused
communication skills, with prior experience in requirements gathering and
working with SMEs and Stakeholders at various leadership levels.
performance tuning and trouble shooting skills
grasp of business analytics tools like Cognos, Qlikview and Business objects
- Familiar with
Hadoop security knowledge and permissions schemes
- Excellent customer
service attitude, communication skills (written and verbal), and interpersonal
- Experience working
in cross-functional, multi-location teams
analytical and problem-solving skills
technical documentation skills.
to multi-task /change focus quickly.
be a team player.
of risk and governance functions for BI platform
- Strong experience
in BI tools with a considerable experience in setup of Tableau environments and
Tableau report development.
experience in PowerShell scripting to extend Tableau Capabilities
experience in Dashboards, KPI, Scorecards, mobile, Operational and Business
performing root cause analysis and problem management from multiple layers of
the application stack
Consumer & Community Banking Group depends on innovators like you to serve
nearly 66 million consumers and over 4 million small businesses, municipalities
and non-profits. You’ll support the
delivery of award winning tools and services that cover everything from
personal and small business banking as well as lending, mortgages, credit
cards, payments, auto finance and investment advice. This group is also focused
on developing and delivering cutting edged mobile applications, digital
experiences and next generation banking technology solutions to better serve
our clients and customers.
When you work at JPMorgan Chase & Company, you're not
just working at a global financial institution. You're an integral part of one
of the world's biggest tech companies. In 14 technology hubs worldwide,
our team of 40,000 technologists design, build and deploy everything from
enterprise technology initiatives to big data and mobile solutions, as well as
innovations in electronic payments, cybersecurity, machine learning, and cloud
development. Our $9.5B+ annual investment in technology enables us to
hire people to create innovative solutions that will not only transform the
financial services industry, but also change the world.
At JPMorgan Chase & Company we value the unique skills
of every employee, and we're building a technology organization that thrives on
diversity. We encourage professional growth and career development, and
offer competitive benefits and compensation. If you're looking to build
your career as part of a global technology team tackling big challenges that
impact the lives of people and companies around the world, we want to meet you.