The Digital Wealth Management Digital team within J.P. Morgan Chase is charged with creating a fully integrated, elegant and seamless digital experience across the entire life cycle for both clients and advisors, creating a compelling cross-channel experience that both creates efficiencies for clients and advisors and enhances their relationships. We build the strategic vision and execute programs to bring to life this digital experience, driving 360-degree client engagement. Our organization works closely with the business, both in Global Wealth Management and Chase Wealth Management, with teams aligned to front-office regions, service teams, strategy and solutions teams, marketing and technology. This structure enables us to create solutions that drive revenue, increase advisor efficiency, improve client satisfaction and grow market share.
Chase Consumer and Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.
As a J.P. Morgan Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next for you and for us.
UX/UI product designers, developers, graphic designers, user experience research, content strategy, and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE). These professionals are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, startups and content providers.
J.P. Morgan Chase Digital is looking for a profoundly engaged experience design leader to join us. This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
The Lead will help set the direction, vision, and methodology for a growing team in our NY studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization. An understanding of the principles of digital accessibility preferred.
A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast-paced environment alongside our design systems, architecture, product and engineering teams to deliver new experiences through effective artifacts (from customer journeys and ecosystem maps to participatory design prototypes and wireframes). A balanced understanding of strategy, research, interaction and visual design is a must for the role.
Finally, you are a customer experience advocate and leader, excited about our customer’s lives through simple, intelligent and enriching products and experiences.
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